Your healthcare provider uses a technology called AI AutoScribe to help them with their clinical documentation. AI AutoScribe uses speech recognition software and artificial intelligence to help reduce the amount of time that healthcare providers spend filling out their patient charts by hand or on their individual computers. The goal of AI AutoScribe is to allow healthcare providers to spend more time with their patients and to improve quality of care.
The purpose of this Patient Consent is to tell you more about AI AutoScribe, and to ask if you consent to your healthcare provider using AI AutoScribe during your appointment with them today. It is completely up to you whether to consent to your healthcare provider using AI AutoScribe. If you say yes to your healthcare provider using AI AutoScribe, you have the right to withdraw that consent at any time, for any reason.
AI AutoScribe is owned and operated by Mutuo Health Solutions Inc. (“Mutuo Health” or “we”). Mutuo Health is committed to protecting the privacy and security of your Personal Health Information (“PHI”). Your PHI is identifying information about you that relates to your health or to the provision of health care to you. For example, during your appointment, you and your healthcare provider might discuss your health history, current problems and symptoms, and medication use; all of this information would be considered your PHI. Please read this Patient Consent carefully before deciding whether to sign it, as it describes how Mutuo Health collects, uses, stores, discloses, and protects your PHI when it operates AI AutoScribe.
Through AI AutoScribe, Mutuo Health will collect your PHI in three ways:
Mutuo Health may also use PHI as permitted or required by law, for instance to prevent fraud or to comply with legal requirements.
Mutuo Health may share PHI with entities that provide services to us. Our service providers are permitted to use PHI only on our instruction and only in order to provide their services to us. They are also required to take appropriate measures to protect the PHI.
Mutuo Health will not disclose your PHI to anyone else, except with your consent or as required or permitted by law. We will never sell or rent your PHI.
Mutuo Health uses appropriate safeguards to protect PHI against loss, theft, and unauthorized access, disclosure, copying, use, disposal, and modification. These security measures include restricting access to PHI to authorized employees who need access in order to carry out their job functions, training our employees on their privacy obligations and requiring them to sign confidentiality agreements, encrypting PHI while at rest and in transit, and storing PHI securely using cloud storage provided by Amazon Web Services.
When using AI AutoScribe, Mutuo Health will retain any encounter and associated PHI data for only up to 48 hours, unless otherwise permitted or required by law. For example, when a healthcare provider finalizes their edits to the AI-generated clinical note, the audio is immediately deleted.
Mutuo Health will retain each audio recording of an appointment only for 48 hours if a note has not been finalized by the health care provider, after which the recording will be securely disposed of. For textual data, we will retain each appointment transcription and documentation data for 48 hours, and this will also be securely disposed of.