Renfrew County Virtual Triage & Assessment Centre

If you have a health concern, call your family physician first.

If you do not have a family physician or nurse practitioner or cannot access your regular primary care provider: 

Call VTAC at 1-844-727-6404

for support from medical receptionists, family physicians and community paramedics, 24 hours a day, 7 days a week.

*It is helpful to have your Ontario Health Card ready when you call.

What does Renfrew County VTAC provide? 

  • Virtual care from family physicians;

  • In-person care from family physicians and community paramedics;

  • Care at Clinical Assessment Centres (CACs) across Renfrew County;

  • Care at home care for vulnerable, housebound residents.

Who should call Renfrew County VTAC?

  • Adult and pediatric patients requiring medical assistance;

  • Residents who have been advised to call VTAC by a health care professional.

Have a list of your medications (including any over the counter medications) and any important medical conditions available for your VTAC appointment. 

If you or somebody with you has one or more of the following symptoms, you should immediately call 911 or go to the nearest Emergency Department:

  • Severe difficulty breathing (struggling for each breath, can only speak in single words);

  • Severe chest pain (constant tightness or crushing sensation);

  • Feeling confused or unsure of where you are;

  • Losing consciousness;

  • Major bleeding.

Clinical Assessment Centre Hours and Locations

Location

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Pembroke

425 Cecelia Street, Pembroke
8:00-4:00pm
8:00-4:00pm
8:00-4:00pm
8:00-4:00pm
8:00-4:00pm
CLOSED
CLOSED

Renfrew

450 O’Brien Road,

Renfrew
8:00-4:00pm
CLOSED
8:00-4:00pm
CLOSED 
8:00-4:00pm
CLOSED
CLOSED

Arnprior

80 McGonigal Street, Arnprior
CLOSED
8:00-4:00pm 
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED

Petawawa 
154 Civic Centre Road,

Petawawa
8:30-4:00pm
CLOSED
CLOSED

 
CLOSED
CLOSED
CLOSED
CLOSED

Eganville

34254 Hwy 41,
Eganville, 
8:00-4:00pm 

**Phone lines are answered 24/7 with access to Medical Receptionist Triage.

Site Directions

Pembroke site

  • Parking is at rear of building

  • Enter at Entrance B – under the old Ambulance Bay

Renfrew site

  • Enter at main entrance

  • Located on ground floor

Arnprior site

  • Parking is in front of building, or along street

  • Enter at main entrance

  • Once inside building, use door to the right

Petawawa site - Petawawa Centennial Family Health Team

  • Parking is in front of building

  • Enter at main entrance

  • Once inside building, check in at front desk

Eganville site 

  • Parking is in front of building 
  • Enter at main entrance