The Renfrew County Virtual Triage and Assessment Centre Experience
A step-by-step snapshot of what to expect
A step-by-step snapshot of what to expect
If you have a health concern and do not have a doctor or nurse practitioner or cannot access your doctor or nurse practitioner, call VTAC at 1-844-727-6404.
*If you think you may be experiencing a life-threatening emergency such as a suspected heart attack, suspected stroke, major bleeding or severe breathing problems, call 9-1-1 immediately.
Your call will be answered by a medical receptionist who will ask you a series of questions to gather basic details.
*Please note that it is helpful if you have your Ontario health card ready when you call.
The receptionist will book you in for a telephone appointment with a family physician or nurse practitioner typically on the same day that you call.
You will be given an approximate appointment time.
You will be asked to be available for the appointment 30 minutes before and after the booked time.
The doctor or nurse practitioner will call you at the number you provided to the medical receptionist. If a video connection is required, then the doctor or nurse practitioner will send you an email or text with the access.
*If you’re booked for a telephone appointment, please have your computer switched on and ready to use (if possible) in case the clinician recommends using video during your assessment.
The doctor or nurse practitioner will provide you with a consultation via the telephone or video appointment to address your health concern.
Based on your care needs, the doctor or nurse practitioner may arrange for a community paramedic to visit you in-home for an assessment and/or COVID-19 test.
The doctor or nurse practitioner may also determine a referral is required i.e. mental health, community acute care.
*Please note: