Topic outline

  • The Renfrew County Virtual Triage and Assessment Centre Experience

    A step-by-step snapshot of what to expect

    • Step 1

      If you have a health concern and do not have a doctor or nurse practitioner or cannot access your doctor or nurse practitioner, call VTAC at 1-844-727-6404.

      *If you think you may be experiencing a life-threatening emergency such as a suspected heart attack, suspected stroke, major bleeding or severe breathing problems, call 9-1-1 immediately.

      • Step 2

        Your call will be answered by a medical receptionist who will ask you a series of questions to gather basic details.

        *Please note that it is helpful if you have your Ontario health card ready when you call.

        • Step 3

          The receptionist will book you in for a telephone appointment with a family physician or nurse practitioner typically on the same day that you call.

          You will be given an approximate appointment time.

          • Step 4

            You will be asked to be available for the appointment 30 minutes before and after the booked time.

            • Step 5

              The doctor or nurse practitioner will call you at the number you provided to the medical receptionist. If a video connection is required, then the doctor or nurse practitioner will send you an email or text with the access.

              *If you’re booked for a telephone appointment, please have your computer switched on and ready to use (if possible) in case the clinician recommends using video during your assessment.

              • Step 6

                The doctor or nurse practitioner will provide you with a consultation via the telephone or video appointment to address your health concern.

                • Step 7

                  Based on your care needs, the doctor or nurse practitioner may arrange for a community paramedic to visit you in-home for an assessment and/or COVID-19 test.

                  • Step 8

                    The doctor or nurse practitioner may also determine a referral is required i.e. mental health, community acute care.

                    *Please note:

                    • If your symptoms worsen before your appointment, call back the Renfrew County Virtual Triage and Assessment Centre.
                    • If your symptoms become a medical emergency, call 9-1-1 immediately.