Topic outline

  • Step 1

    If you are an eligible patient and have a non-emergency health concern, call the Renfrew County Virtual Triage and Assessment Centre at 1-844-727-6404.

    *If you think you may be experiencing a life-threatening emergency such as a suspected heart attack, suspected stroke, major bleeding or severe breathing problems, call 9-1-1 immediately.

    • Step 2

      Your call will be answered by a medical receptionist who will ask for your Ontario health card number in order to proceed.

      This will be followed by a series of questions to gather basic details.

      • Step 3

        The receptionist will book you in for a same-day telephone appointment with a family physician or nurse practitioner.

        You will be given an approximate appointment time.

        • Step 4

          You will be asked to be available for the appointment 30 minutes before and after the booked time.

          • Step 5

            The family physician or nurse practitioner will call you at the number you provided to the medical receptionist.If a video connection is required, then the family physician or nurse practitioner will send you an email or text with the access .

            *If you’re booked for a telephone appointment, please have your computer switched on and ready to use (if possible) in case the clinician recommends using video during your assessment.

            • Step 6

              The family physician or nurse practitioner will provide you with a consultation via the telephone or video appointment to address your health concern.

              • Step 7

                Based on your care needs, the family physician or nurse practitioner may arrange for a community paramedic to visit you in-home for an assessment and/or COVID-19 testing (if you meet the criteria).

                • Step 8

                  The family physician or nurse practitioner may also determine a referral is required i.e. mental health, community acute care.

                  *Please note:

                  • If your symptoms worsen before your appointment, call back the Renfrew County Virtual Triage and Assessment Centre.
                  • If your symptoms become a medical emergency, call 9-1-1 immediately.